IT Partner Services Intern

IT Partner Services InternUnion Home Mortgage's L.E.A.D Internship Program's goal is to provide a fun, interesting, and real-world environment for our interns to learn about the industry, be educated by Sr. Leadership and their peers, achieve their personal goals and develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow as they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio. The Partner Services Specialist Intern is responsible for three main areas within the Infrastructure IT organization: partner hardware/software provisioning & decommission. The Partner Services Specialist Intern will work with full members of the team who own the new partner and termed partner processes and be responsible for tasks related to end user computing including building, deploying, maintaining, upgrading and recovering laptops and peripherals. Equipment requests. The Partner Services Specialist Intern will help manage the fulfillment of all hardware and software requests submitted to IT. Asset & inventory control. This role will assist the team in owning all inventory & asset management for the company including control of assets within the Strongsville Inventory Control Center (SICC) and deployed remotely in branch/home offices. Duties and responsibilities include the following. Other duties may be assigned. Image, build and install pc's (laptops) in accordance with department standards (new partner process) and decommissioning including reclamation of old assets (termed partner process) Identify potential changes and process improvements to present to senior management for consideration and implementation Manage inventory control center and tracking of all assets companywide including remote assets Ensure work is carried out within agreed service levels and in accordance with department guidelines Work closely with System Admins and Engineers to determine next generation platforms; leading implementation activities related to end user computing device upgrades Assist in managing hardware and software 'equipment' request fulfillment process Collaborates with colleagues regarding incidents related to pc environment To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires a solid understanding of core networking including but not limited to: LAN/WAN, DNS, TCP/IP, DHCP, VPN, Wireless and Firewalls Must be self-motivated, display an attitude of ownership and a strong desire to learn new technologies. Must be a team player with excellent customer service skills and communication skills (both oral and written), attention to detail, comprehensive problem solving and troubleshooting skills Must be able to manage tasks independently Proven ability to learn and pick up new technologies quickly Highly organized individual A self-starter who has strong, proactive work ethic and sense of responsibility in managing a full workload of multiple tasks and priorities Strong interpersonal, written and verbal communication skills *High energy personality who is able to work in a fast-paced environment Effective problem solver and troubleshooter Ability to meet very aggressive deadlines Education and/or experience: pursuing a 2-year or 4-year college degree in a technology related field, or equivalent. Previous professional work experience (internships, other jobs, etc.)Certificates, licenses, registrations: none required.