Patient Care Coordinator

About the Role: The Patient Care Coordinator is responsible for guiding patients through every step of their front-office experience, from initial greeting through check-in and appointment scheduling. This role manages patient intake, verifies insurance and identification documents, updates demographics and HIPAA/financial forms, and accurately processes payments while clearly explaining financial obligations. The coordinator maintains organized paper and electronic medical records, schedules and confirms appointments and follow-up visits according to specialty guidelines, and serves as a key communication point by managing phone calls and office emails. Additional responsibilities include maintaining a tidy waiting area, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep patient care and daily operations running smoothly.

Responsibilities: Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately. Monitors and maintains proper daily practice flow to ensure an efficient patient experience. Informs patients of delay in physician schedules. Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card. Responsible for patient check-in. Updates patient information including demographics, insurance, HIPAA forms and financial forms. Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient. Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly. Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area. Schedules appointments and follow up visits as needed according to specialty guidelines. Confirms future appointments as needed. Maintain the waiting areas in a neat and tidy condition. Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow. May be responsible for chaperone duties during patient exams as needed. Other duties as required.

Qualifications: Friendly Self Motivated Organized Computer efficient Detailed oriented Work independently and efficiently Complete tasks in timely matter to reach deadlines Work under pressure to meet productivity guidelines

Job Type: Full-time