Maintenance Help Desk Representative

Schedule: Wednesday, noon - 6 PMThursday, Friday, and Saturday 6 AM - 6PM

Responsibilities: Serve as the first point of contact for maintenance requests, troubleshooting inquiries, and service needs from operations and facility staff. Create, assign, and track work orders for equipment repair, preventive maintenance, and vendor service calls. Coordinate scheduling and communication between internal maintenance teams, external contractors, and site leadership. Maintain logs, spreadsheets, or system inputs related to equipment status, work order progress, and service histories. Monitor and prioritize incoming work requests via email, phone, ticketing systems, or maintenance platforms (AS400, CMMS, etc.).Follow up on work orders to ensure timely completion and escalate delays or issues as needed. Assist with inventory tracking for repair parts, supplies, and consumables. Update maintenance dashboards, reports, and KPIs for leadership as required. Provide professional, responsive customer service to internal stakeholders and external partners. Support compliance, safety, and audit requirements by maintaining organized and accurate records. Help prepare purchase requests, vendor quotes, and basic procurement documentation. Maintain a tidy and organized workspace for maintenance documentation and shared tools or systems. Collaborate with operations, safety, and facilities teams to support site-wide maintenance needs. All other duties as assigned to meet evolving business needs.

Education: High School diploma or GED preferred, but not required. Strong customer service skills and a professional communication style. Excellent organizational skills with the ability to manage multiple requests simultaneously. Strong data entry and typing skills with the ability to navigate multiple apps simultaneously. Ability to learn site‑specific maintenance or ticketing software. Problem‑solving mindset with attention to detail and accuracy. Demonstrated discretion and confidentiality in handling and protecting sensitive information. Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, Power Point, etc.) and web conferencing (Teams, Zoom, Webex, etc.).Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.