Spanish Bilingual Remote Customer Service Representative

Posted 17 days ago

vimoEl Paso (TX)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$19.00 - $20.50 Hourly

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About the role

Spanish Bilingual Remote Customer Service Representative Salary Range $19.00 - $20.50 Hourly

Overview: Vimo is coming together as a team, adapting, growing, and hiring. Despite everything we are facing in our communities and our country right now, Vimo is committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal: $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements:

18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 35 mb/s with ethernet
Cable/Fiber Broadband Internet with a hard-wired ethernet connection is requiredNOT compatible with mobile internet service providers and/or satellitesNOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications:

Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data EntryOnline chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels

Qualifications:

Moderate to Advanced computer skills
High level of comfort learning new technology
High level of professionalism
Excellent verbal and written communication skills
Comfortable working from home
Self-motivated and success-driven

What We Offer:

Paid Training
Full-Time, Seasonal role
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment 401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)
Preferred Experience (not required):Previous experience in customer support or technical support role
Previous experience with Group and/or Individual health insurance, or the Affordable Care ActPrevious experience in a Call Center
Familiarity with CRM systems and practices
Spanish Bilingual, a plus

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