Client Care Coordinator

Location: On-site – Edison, NJ 08820 Schedule: Monday–Friday | 9:00 AM – 5:00 PM (EST)

About Us: At the Law Office of Abhisha Parikh, we're more than just a law firm—we're advocates, problem-solvers, and champions for our clients' futures. As a boutique immigration practice, our small but mighty team thrives on diverse perspectives, collaboration, and a shared passion for making a real impact. We believe in working hard and valuing life outside the office. Our culture is supportive, respectful, and grounded in the understanding that the best work happens when people feel balanced and appreciated.

About the Opportunity: Be the reason every client feels supported from day one. We're looking for an organized, compassionate Client Care Coordinator to join our team on-site in Edison, NJ as the primary point of contact for clients throughout their legal journey. If you thrive in a fast-paced environment, love helping people, and never let the details slip through the cracks, we'd love to meet you.

Key Responsibilities: Welcome and onboard new clients, ensuring they have an exceptional first experience. Answer phone calls, emails, and client inquiries with professionalism and empathy. Coordinate communication between clients, attorneys, and legal staff. Track follow-ups so no client question goes unanswered. Manage incoming documents, notices, and client files with accuracy. Keep case records organized and up to date in the case management system. Request client reviews and help maintain an outstanding client experience.

Qualifications: Fluent in Hindi or Gujarati. Proven experience in a client-facing administrative, customer service, legal support, or office coordination role. Strong written and verbal communication skills with the ability to communicate professionally and empathetically with clients. Demonstrated ability to manage multiple priorities, stay organized, and consistently meet deadlines in a fast-paced environment. Experience tracking tasks, following up on outstanding items, and ensuring nothing falls through the cracks. Exceptional attention to detail with a history of maintaining accurate records and documentation. Proficiency with Microsoft Office and experience using CRM, case management, or other database software.

Our Mission: Our clients are more than case files—they are individuals and families with dreams, resilience, and hope. Whether it's reuniting loved ones, seeking safety, or building a future in a new country, we're honored to guide them through their journey. At the Law Office of Abhisha Parikh, your work will directly contribute to life-changing outcomes.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. All hiring decisions are based on qualifications, merit, and business needs.