Site Reliability Engineer

Job Purpose: At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We're looking for motivated, results-oriented people to join our team. We are seeking a Site Reliability Engineer II to bring 3+ years of hands-on experience to our SRE team, operating with significant autonomy to improve platform reliability, drive automation, and mentor junior engineers. The ideal candidate contributes meaningfully to platform release cycles, leads smaller projects, and actively shapes the team's approach to observability, incident response, and service design in ICE's 24x7 production environment.

Develop and tune AWS CloudWatch metrics, alarms, and dashboards, instrument services using OpenTelemetry/Alloy, and build observability visualizations in Grafana; integrate alerting and event correlation workflows across PagerDuty, BigPanda, and Splunk to ensure timely, actionable incident notification Knowledge and Experience Bachelor's degree in Computer Science, Engineering, or equivalent experience 3+ years of experience in a site reliability, production engineering, or software operations role Proven technical skills with strong personal initiative and consistent delivery of important work Excellent teamwork with active involvement in training and mentoring Ability to prioritize and execute without direct management guidance Strong understanding of ICE Core Competencies Preferred Knowledge and Experience Experience in financial services technology, mortgage platforms, or exchange infrastructure Familiarity with SRE principles including SLI, SLO, and error budget management Exposure to Terraform, Chef, Ansible, or equivalent infrastructure automation frameworks Hands-on experience with AWS observability services, CloudWatch, Grafana, OpenTelemetry/Alloy, Splunk, BigPanda, PagerDuty, and job orchestration/automation platforms such as Rundeck and Jenkins Practical experience integrating AI/LLM-based tooling into operational workflows to automate diagnosis, reduce manual triage, and improve incident response efficiency#LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.