Controls Service Technician

Location: Boise, ID metro area

Employment Type: Full-Time

Travel: Infrequent; local Boise area support with limited travel to Eastern Idaho About Norbryhn NSWNorbryhn NSW is a growing HVAC Manufacturer’s Representative firm providing a full range of building mechanical equipment systems and accessories. Our core business is serving customers who rely on quality equipment and dependable service. We operate with a practical, hands-on mindset—valuing accuracy, responsiveness, and strong relationships with vendors and customers alike. Norbryhn NSW represents best-in-class manufacturers and pride ourselves on execution, accountability, and long-term customer relationships.

Position Summary: We are seeking an experienced controls technician with a background in building automation, BACnet-based systems, and electronics troubleshooting. This position will support our existing Phoenix Controls install base with diagnosis, retrofit upgrades, and lead programming, startup, and commissioning for new installations.

Key Responsibilities: Programming, startup, and commissioning Generate and design wiring diagrams in AutoCADServe as primary on-site technical representative coordinating owners, contractors, manufacturers, TAB firms, and commissioning agents Troubleshoot airflow, space pressurization, temperature/humidity control, fume hood face velocity, and control system issues in critical environments Troubleshoot network communication and coordinate with IT or DDC integration. Support and grow service and maintenance contracts with end users Build and maintain strong relationships with customers and end users Attend ongoing factory and internal training Qualifications 3+ years of experience in building automation or HVAC controls Familiarity with Niagara N4, BACnet IP / MS-TP, and control wiring diagrams Working knowledge of HVAC mechanical systems and airflow principles High integrity, strong interpersonal skills, and professional demeanor Ability to work independently while taking direction from senior leadership

Preferred Qualifications: Experience with laboratory, healthcare, or cleanroom HVAC systems Experience with Phoenix Controls or critical space pressure systems Bachelor’s degree in Engineering, Engineering Technology, or Computer Science Commissioning or TAB coordination experience Who This Role Is For This role is ideal for a technician who enjoys solving complex airflow and controls problems, working in laboratory or healthcare environments, and becoming a long-term technical authority rather than rotating through routine service calls. Success in this position requires curiosity, attention to detail, and pride in getting critical systems exactly right.

Compensation & Benefits: Competitive base salary Quarterly performance-based bonuses Health, dental, and vision insurance 401(k) retirement plan Company-provided vehicle, technology, and tools Generous paid time off Cell phone stipend Gym or wellness benefit