Forward Deployed Engineer

Who We Are: LinkLive CX is a modern, AI-native customer engagement platform that brings automation, agentic AI workflows, and human engagement together for moments that matter. Trusted by the world’s most regulated industries, LinkLive delivers unified customer journeys through a single management, routing, and AI journey engine, making automation feel human and every touchpoint more efficient. With its contact center solution, LinkLive provides an omnichannel experience, letting conversations flow from digital channels to voice with real-time speech and translation. More than 1,000 organizations rely on LinkLive to resolve inquiries faster and more effectively. What You’ll DoBuild and Deploy Custom Solutions:

• Work directly with customers to understand their contact center operations, integrations, and technical environments.
• Design, prototype, and deploy custom solutions, integrations, and configurations in customer environments.
• Build custom integrations, workflows, scripts, and configurations, including CRM, telephony, and third-party system connections.
• Troubleshoot and resolve complex technical issues during deployment, working with Technical Support and Engineering.
• Follow LinkLive security and compliance standards (SOC 2, HITRUST) when working in customer environments.
• Advise and Build Confidence:
• Lead technical discovery to identify business needs and high-value use cases.
• Translate technical capabilities into clear business value for technical and non-technical stakeholders.
• Lead advanced AI and integration solutioning for customers and prospects, helping build confidence in LinkLive’s ability to support complex, customer-specific use cases.
• Advise customers on implementation best practices and platform optimization.
• Support Sales and Solutions Consulting on select advanced discovery and expansion calls with deep technical expertise in AI, conversational automation, integrations, and feasibility.
• Scale What Works:
• Turn customizations into productized solutions for subsequent customers.
• Document solution designs, configurations, and deployment steps for handoff and ongoing support.
• Contribute to reusable solution patterns, code libraries, and documentation across Customer Success.
• Share customer feedback with Product and Engineering to influence the roadmap.
• Partner with Professional Services, Technical Account Management, and Technical Support for smooth transitions from deployment to ongoing support.
• Stay current on industry trends and emerging technologies in contact centers and customer engagement.
• What We’re Looking ForEssential Qualifications:4+ years of professional software engineering experience
• Senior-level proficiency in at least one programming language (JavaScript/TypeScript, C++, Python, etc.)Track record of integrating with third-party REST APIs, including OAuth 2.0 and API key authentication, webhooks, and solid error-handling and retry patterns
• Skill in designing, reading, and changing JSON-based configurations and data structures
• Strong working knowledge of LLMs, generative AI, and conversational AI patterns, including prompt design, AI-assisted workflows, and integrating AI into customer-facing applications, with the ability to explain feasibility, tradeoffs, and limitations
• Ability to independently deliver well-tested production code
• Strong troubleshooting and problem-solving skills in live customer environments
• Ability to explain technical concepts clearly to engineers and non-technical stakeholders, in conversation and in writing
• Ability to manage multiple customer engagements and competing priorities in a fast-paced environment
• Bonus Points For:
• Experience designing or deploying conversational AI, virtual agents, RAG, or agentic workflows in production
• Experience with contact centers, telephony, IVR/IVA, or digital customer engagement technologies Familiarity with CCaaS platforms or cloud communications, including SIP and VoIPExperience with Docker, AWS, Azure, GCP, or other cloud-native systems
• Experience with 211 platforms such as VisionLinkExperience supporting regulated industries such as banking, healthcare, 211s, or government
• Familiarity with email/messaging infrastructure (DNS, DKIM/SPF, SES, or similar)

Base salary: $120,000 – $150,000 Incentive target: $7,200 – $9,000 Total OTE: $127,200 – $159,000 Actual compensation for successful candidates will be carefully determined based on a number of factors, including candidates’ skills, qualifications, experience, and geographic location.

Location Requirement: This position is fully remote, but eligible candidates must reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NE, NH, NJ, OH, OR, TN, TX, UT, VA, WA, WI.Ready to Make an Impact? Apply now and help shape how customers deploy, adopt, and succeed with LinkLive!

Note: We encourage you to apply even if you don’t meet 100% of the listed qualifications. We value diverse experiences and potential as much as specific skills and credentials. LinkLive is committed to providing an inclusive and accessible recruitment process. If you require accommodations during any stage of the hiring process due to a disability or other need, please contact. We will work with you to ensure a fair and accessible experience.