Customer Engagement Advocate - September 21st Start Date

Customer Engagement AdvocateLantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.A Customer Engagement Advocate similar to a patient advocate or customer service coordinator helps members navigate the surgical process, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.Location: Dallas, TX | USA | Full-time OnsiteCompensation: Starting at $20.00$24.00/hour based on experience, + competitive monthly bonus program top Care Advocates can earn up to an additional $1,200/month.Shift Schedules:MondayFriday, no weekends6-week onsite training program, MondayFriday, 8:30 AM5:30 PM (paid at your regular rate)After training, you'll be assigned a 9-hour shift within a 7 AM8 PM windowOccasional rotation covering a 1:00 PM10:00 PM shiftThis is a 100% onsite position.What a day in the life looks like:Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understoodCoordinate appointments and travel for members, including venue selectionAssist with provider selectionFollow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate departmentWork with highly sensitive information while maintaining Protected Health Information (PHI) complianceRequirements:High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred13 years' experience in a customer service, service center, and/or sales enablement roleAbility to work effectively in a team environmentStrong written and verbal communication skillsStrong critical thinking and problem-solving skillsAbility to organize work activities to meet deadlinesBilingual (Spanish & English) preferredIn addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:Parking Reimbursement - $150/monthOnsite Paid TrainingMedical, Dental, and Vision InsuranceShort & Long Term DisabilityLife Insurance401k with company matchPaid Time OffPaid Parental LeaveFree onsite Gym membershipThese pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.