Guest Services Representative (Casual)

Posted 10 days ago

events dcWashington (DC)

Ushers, Lobby Attendants, and Ticket Takers Promoters of Performing Arts, Sports, and Similar Events with Facilities

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About the role

Guest Service Team Member Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.

Responsibilities:

Service customer(s) in a friendly and professional manner.
Assist customers with general CFA event and venue information.
Accommodate guests with disabilities
Assist guests with directional and informational inquiries
Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.

Qualifications:

Candidate must be available to work evenings, weekends and holidays.
Strong interpersonal and communication skills are a must.
Must be able to work in a fast-paced environment.
High School diploma or equivalent required.
Must show commitment and willingness to provide excellent customer service.
This is a casual, non-union, hourly position
The employee must maintain a neat, clean and well-groomed appearance
All positions require candidate to pass a pre-employment background check.

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