Director, Learning Delivery Systems

Job summary: As the Director, Learning Delivery Systems, you will be the primary solutions architect and technology leader for the learning platforms that power the National Council’s programs — including our flagship MHFA program. You will own the technical strategy and multi-year roadmap for the systems that enable the delivery, administration, and evaluation of learning experiences across the organization, ensuring they are scalable, secure, accessible, and delightful to use.

Responsibilities: Designing the software architecture of a cloud-native LMS on AWS, not just managing or configuring one Evaluating and directing vendor-delivered technical work, including reviewing application designs and holding development teams accountable to architectural standards Making consequential decisions about system design, e-learning standards implementation, API architecture, and data and security patterns Leading a team through a complex legacy-to-modern platform migration while maintaining continuity for thousands of active learners Serve as solutions architect for the organization’s learning delivery platforms, ensuring scalability, security, accessibility, performance, and strong user experiences. Establish and maintain a multi-year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines. Guide architecture decisions for cloud-based and integrated learning platforms, including build-versus-buy analysis, APIs, identity/access management, CRM integration, data flows, analytics, security, scalability, reliability, maintainability, and cost considerations.

Requirements: Experience delivering and/or technically leading enterprise software products, digital platforms, or SaaS-based ecosystems. Experience leading platform delivery governance across the full SDLC, including requirements definition, solution design review, QA/UAT, release/change management, and operational readiness. Track record of leading complex platform migrations while maintaining continuity of service. Experience providing solutions architecture oversight for complex, integrated platforms (e.g., APIs, SSO/IAM, CRM, data/analytics).Experience ensuring user-facing platforms meet accessibility and privacy/security requirements. Demonstrated hands-on experience with software development, application delivery, and systems integration. Experience working directly with or leading development teams on cloud-based platforms, not only administering or configuring them. Experience designing and leading the ground-up build of at least one custom LMS or learning platform from architecture through deployment. Deep working knowledge of e-learning standards (SCORM, xAPI/Tin Can, LTI, AICC) as implemented in software, including how these standards are built into a platform. At Open Arc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. As an employee of Open Arc and our clients, you will be eligible to participate in a comprehensive benefits package. Open Arc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.