Front Office - Night Audit

Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Job Description WHAT YOU WILL ACCOMPLISHThe Night Auditor acts as the Resort’s Manager on Duty during overnight hours, overseeing resort operations including Front Office, Night Audit, and Safety/Security. This role ensures operational continuity, financial accuracy, and exceptional guest service overnight.

Key responsibilities include: Supervise all overnight resort operations, providing leadership across departments including Front Desk, Bell/Valet, Engineering, and Food & Beverage. Lead and support Front Office team members through coaching, training, and performance feedback. Oversee guest service standards for check-in/out, reservations, billing, and special requests. Manage Night Audit duties: reconcile revenue, verify billing accuracy, balance ledgers, and complete end-of-day reports. Respond to emergencies and security concerns; coordinate with appropriate departments to ensure guest and staff safety. Resolve guest complaints and proactively address operational issues. Promote hotel services to maximize occupancy and revenue. Maintain current knowledge of hotel offerings, local area, and policies.

WHAT YOU WILL BRING: High school diploma or equivalent; Bachelor’s in Hospitality Management preferred. 3+ years of Front Office experience, including 1 year in a leadership role. Strong knowledge of accounting practices, guest service protocols, and hotel systems. Excellent communication, conflict resolution, and problem-solving skills. Proficiency in Microsoft Office and hotel property management systems. Ability to work independently and manage multiple priorities under pressure. Job Details Job Family PHG Hotels Pay Type Hourly Hiring Min Rate 22.50 USD Hiring Max Rate 22.50 USD