Operations Customer Service Representative

Posted 4 days ago

revere transportationNorton (OH)

Customer Service Representatives Bus and Other Motor Vehicle Transit Systems

SENIORITY

Junior

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About the role

TITLE: Operations Customer Service RepresentativeREPORTS TO: Operations ManagerJOB PURPOSE: Manage Revere's fleet to provide world class customer service, build confidence and integrity with drivers, customers and team members.

PRIMARY RESPONSIBILITIES: Dispatch drivers in a professional and timely manner. Ensure shipment information is complete and accurate. Meet or exceed service requirements of customers. Develop and maintain strong customer relationships. Monitor shipments during transit and proactively update customers. Proactively identify and resolve service exceptions. Provide support to other CSRs to ensure customer continuity. Assist developing third party capacity.

EDUCATION: Two to four-year College Degree preferred

Experienced with temperature control equipment Familiar with DOT and FMCSRKEY SKILLS and COMPETENCIES:Strong written, verbal and listening skills. Familiar with using load boards. Ability to multitask and perform under pressure. Proficient with McLeod a plus. Attention to detail with a strong work ethic and a team player. To apply, please email recruiting@reveretransport.com.

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