Community Solutions Customer Service Representative I

Posted 19 days ago

jobscannerBurlington (NC)

Customer Service Representatives Wired Telecommunications Carriers

SENIORITY

Junior

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About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.

How You'll Make an Impact:

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
Manage account activation, maintenance and billing concerns through thoughtful phone support
Recommend upgrades and solutions based on customer needs to enhance product value
Process orders and navigate account management systems for new sales and account updates
Facilitate escalations and determine if field visits are needed for complex issues
Contribute ideas to improve the customer experience and build long-term relationships
Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions: Office environment with various schedules including holidays What You'll Bring to Spectrum

Required Qualifications:

EducationHigh school diploma or equivalent
ExperienceCustomer service and sales or retention experience
SkillsAbility to read, write, speak and understand English
Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
Proficiency in billing systems
Strong verbal and written communication skills
Complex problem solving abilities
Quick thinking, goal orientation, ambition and determination
Strong follow-up, accuracy, multitasking and attention to detail
Positive phone demeanor and excellent customer service
Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications: Experience 1+ years working in cable operations or telecommunications call center#LI-SO1CBI112 2026-82654 CBI112 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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