AI-Driven Strategy & Operations Lead
gigsEastern (KY)
About the role
Gigs is building the operating system for mobile services, enabling platforms to provision connectivity at scale. We’re looking for a senior customer operations leader who can own the end-to-end support journey, from launch through optimization, with a bias toward AI-driven efficiency. You’ll partner with customers and Product to reduce friction, deliver playbooks, and scale our support motion across markets, reporting to the Head of Support in a fast-growing, globally distributed team.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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