Remote ITSM Director: Service Delivery & Automation

Posted yesterday

american cancer societyBrooklyn (NY)

Computer and Information Systems Managers Home Health Care Services

SENIORITY

Manager

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About the role

American Cancer Society, Inc. is seeking a Director of IT Service Management (ITSM) to lead the IT Support Center and shape enterprise ITSM strategy. This fully remote role can be home-based anywhere in the United States, with onsite onboarding the first day. The role drives service delivery, governance, automation, and continuous improvement across ITSM, service uptime, and customer experience, while developing a high-performing team and managing vendors.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.