Travel Customer Service Representative

Posted 8 days ago

consult with trayRochester (MN)

Reservation and Transportation Ticket Agents and Travel Clerks Travel Agencies

SENIORITY

Junior

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About the role

Travel Customer Service Representative Rochester, Minnesota, United StatesWe are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences. In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment. Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Key Responsibilities:

Respond to client inquiries via email, phone, and messaging systems
Process itinerary changes, cancellations, and special travel accommodations
Provide accurate guidance on travel requirements and agency policies
Conduct proactive check-ins with clients ahead of travel dates
Efficiently manage and resolve customer concerns with professionalism

What We Are Looking For:

Customer-first mindset with strong communication skills
Experience in customer support, hospitality, or tourism preferred
Reliable, organized, and capable of multitasking
Comfortable navigating online systems and digital booking tools
Passionate about travel and delivering excellent service

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions. Technical Requirements Laptop or desktop computer. Reliable broadband internet connection. Smartphone for communication and updates.

What We Offer:

Work-from-home flexibility
Flexible hours
Training and mentorship
Growth opportunities within a growing travel company
Access to industry discounts and travel benefits
Positive and team-oriented culture

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.