IT Support Technician

Benefits: Front Loaded PTO Tuition Assistance Medical, Dental, Vision 401(k) – with Employer Contribution South College - We are one of the nation's fastest growing institutions of higher learning ... come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. 20,000 Students 10 Campuses Competency Based Education Online Essential Duties and Responsibilities: Document incoming helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Complex Cognitive activities Advanced verbal and written communication often in stressful situations involving students or co-workers Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace Other duties may be assigned Requirements Education Preferred: Associate degree in Computer Science or equivalent experience Experience Required: 2+ years of overall IT experience 2+ years' experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Good written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude Licensure ITIL (foundational level, but exposure to more detail than foundation is often necessary)