Senior Print specialist / Account Manager

Responsibilities: Conducting thorough requirement analysis to ensure accurate understanding of project needs. Creating detailed estimates and following up with customers in a timely manner. Converting estimates into invoices and ensuring a smooth handoff to design and production teams. Collaborating with the production team to ensure the job is completed on time, maintaining the highest standards of quality throughout the process. Upholding Alpha Graphics’ quality control standards at every stage to deliver outstanding results to our clients Assists customers with completing large and small print jobs, including estimating, invoicing and payment processing. Helps customers via email, phone calls and face to face or via online interactions Captures customer’s specifics using “Job Analysis” questions Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up Creates job estimates/orders/invoices using MIS/CRM tools Maintains current pricing strategies and customer billing procedures Follows up and manages Inbound Leads

Qualifications: Print Industry experience and knows what it takes to print a job - BW, Color and Press, Cut sheet or wide format, we have it. Has a thorough knowledge of Print products and services, production processes, capabilities, and pricing Experience working in print industry in a consultative role or account management role. Possesses a solid knowledge of MIS systems and order entry processes Strong analytical skills (break projects into steps or sets) Excellent writing and verbal skills Professional appearance and decorum Strong organizational and time-management skills Onsite position M-F. Regular 40 hours. in Walnut Creek, CA. Located conveniently in Downtown Walnut Creek, CA, Alpha Graphics Walnut Creek has been proudly serving the community since 1999. We’re passionate about what we do, and we’re dedicated to delivering outstanding results for our customers—while enjoying the process along the way. We’re looking for passionate print professionals who love to stay engaged in business community by helping customers grow their businesses and stand out. “If you’re just seeking a paycheck, this might not be the right fit—there are other places for that. But if you’re searching for a second home where you can make an impact, work with a strong customer base, and have fun while doing it, we’d love to hear from you.”