Customer Service Representative Job in Louisville, KY | Robert Half

Posted 5 days ago

robert halfLouisville (KY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Customer Service RepresentativeWe are looking for a Customer Service Representative to support customer outreach and service operations. This long-term contract opportunity is well suited for someone who communicates clearly, works comfortably in a remote setting, and can manage frequent phone-based interactions with accuracy and consistency. The role involves handling high-volume outbound and customer service calls, documenting information carefully, and delivering a positive experience during each interaction. This is a remote position, however, you must live in the state of Kentucky for this role. The hours for the position are Monday-Friday, 10am-7pm EST.

Responsibilities:

Place a large number of outbound calls each day while maintaining a detail-oriented and customer-focused approach.
Respond to customer questions, provide accurate information, and guide callers through next steps as needed.
Enter and update customer details, order information, and call outcomes with a high level of accuracy.
Maintain consistent communication standards by listening carefully and addressing concerns effectively.
Work independently in a remote environment while meeting productivity and quality expectations.
Use employer-required equipment setup standards, including a wired internet connection and approved computer accessories, to ensure reliable performance.
Support order-related activities and general customer service tasks across inbound and outbound interactions.

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.