Help Desk Manager - Lead IT Support & SLA Excellence

Posted yesterday

wachterLowell (AR)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Senior

SALARY

$75,000 to $95,000 annually

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About the role

Wachter, Inc. is seeking a Full-time Help Desk Manager in Lowell, Arkansas, to lead their multi-tier technical support operations from 2pm to 11pm. The ideal candidate should have over 5 years of experience in technical support leadership and hands-on experience with Service Now or similar platforms. Your responsibilities will include managing support teams, ensuring SLA compliance, coaching staff, and driving operational excellence in a fast-paced environment. A competitive compensation of $75,000 to $95,000 annually is offered, along with comprehensive benefits.

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