Senior CX Transformation & Process Innovation Lead

Posted yesterday

crunchyrollLos Angeles (CA)

Management Analysts Administrative Management and General Management Consulting Services

SENIORITY

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About the role

Crunchyroll is seeking two Senior CX Program Managers to act as strategic operational advisors. You will drive process excellence and cross-functional execution across Customer Experience, partnering with CX leaders to optimize efficiency and scalable operating models. You will design, implement, and own the CX Process Change Framework, shaping how CX evaluates, prioritizes, and communicates operational change across the organization.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.