Global SOP Program Lead - Logistics & Service

Posted yesterday

tiktokSeattle (WA)

Logisticians Process, Physical Distribution, and Logistics Consulting Services

SENIORITY

Manager

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About the role

Tik Tok is seeking a Logistics Service Excellence professional in Seattle to own end-to-end SOP design and optimization across global logistics and aftersales. You will lead cross-functional initiatives with Product, Engineering, and Operations to improve service quality and operational efficiency. The role emphasizes data-driven decision-making, governance of SOPs, and collaboration with BPO/vendors to translate policy into actionable workflows. A strong ownership mindset is essential.

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