Quality Analyst
signify technologyCharlotte (NC)
About the role
Quality Analyst - 12 months extendable contract (or can convert to FTE)Hybrid in Charlotte, North CarolinaW2 only, no C2C, no sponsorship, no third parties.
About the job:
A leading financial technology software company is expanding its AI quality team and needs a detail-driven analyst. You'll review AI-generated conversations (chat bot) and financial guidance to make sure what customers see is accurate, compliant, and genuinely helpful.
Requirements:
1-3 years of professional experience (internships count) ideally in customer service, customer experience, banking operations, lending, technical support, or quality assurance. Genuine interest in personal finance, credit, and banking Strong eye for detail, with a knack for spotting errors and inconsistencies Comfortable navigating CRMs, customer data platforms, and ticketing-style QA tools Confident in Excel, including pivot tables, charts, and working with CSV files Able to dig through large volumes of data, such as credit reports and transaction histories, to verify accuracy Customer-first mindset with clear written communication Interest in AI and how it's used in customer-facing products
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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