Specialist I, Testing Services (South Campus) (Part Time)

Job Summary: Under limited supervision, the Test Proctor's responsibilities include welcoming and checking in test candidates, verifying ID, and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, and College staff to create a secure, efficient and courteous testing environment. AM SHIFT MONDAY - THURSDAY: 8:00 AM TO 2:00 PM and FRIDAY 8:00 AM to 12:30 PM PM SHIFT MONDAY - THURSDAY: 2:00 PM TO 8:00 PM and FRIDAY 12:30 PM to 5:00 PM * EXCEPTIONS: Close at 9:00 pm during FINALS, close at 5:00 pm in-between semesters. Essential Duties & Responsibilities & Knowledge Skills & Abilities Maintain confidentiality of sensitive information Excellent organizational skills Dependability and reliability a must Must be detail-oriented and committed to accuracy Must have excellent communication skills, both oral and written (ability to read, speak and write English) Must possess ability to establish rapport with a wide variety of people/clients (students/staff/faculty) Must be team-oriented and possess the ability to follow written and oral instructions effectively Able to anticipate needs and manage time wisely Ability to perform duties with limited supervision Ability to manage conflict in a calm and effective manner Must be proficient in Microsoft Office software Must be familiar with general office methods and techniques including filing systems Knowledge of College policies, procedures, operations, and information system helpful. Greet tester and verify ID Provide instructions to student regarding his/her test Seat candidate and launch test. Proctor test, including monitoring candidate via video surveillance Maintain the cleanliness of testing area Answer phone Operate office equipment Work with and protect confidential information Operate electronic mail and messaging systems Accurately organize and file test materials in both paper and electronic formats Look up student and other information in College Information System (Banner) Enforce required policies and procedures firmly and courteously Provide accurate and consistent information in a clear and articulate manner Provide excellent customer service to all visitors to the testing center Assist departmental personnel with other duties as needed Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities