Customer Service Representative

Position: Customer Service RepresentativeBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Job Type: (Remote)Unidor is a leading provider of contract services for businesses across various industries. Our team is dedicated to providing exceptional customer service and building strong relationships with our clients. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team.Job Summary:As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services. You will be responsible for handling incoming calls and emails, addressing customer inquiries and concerns, and providing timely and accurate solutions. This is a full-time position, with 40 hours per week, Monday-Friday.Key Responsibilities:Answer incoming calls and respond to customer emails in a professional and courteous mannerProvide information about our services, pricing, and policies to potential and existing clientsAddress and resolve customer inquiries and concerns in a timely and efficient mannerDocument all customer interactions and maintain accurate records in our databaseCollaborate with other departments to resolve complex customer issuesContinuously strive to improve customer satisfaction and retentionStay updated on company products, services, and policies to provide accurate information to customersFollow up with customers to ensure their needs have been met and address any outstanding issuesMeet and exceed individual and team performance goals and metricsQualifications:High school diploma or equivalent; some college education preferredPrevious experience in customer service or a related field preferredStrong communication and interpersonal skillsExcellent problem-solving and decision-making abilitiesAbility to work in a fast-paced and dynamic environmentProficiency in Microsoft Office and other relevant softwareAbility to multitask and prioritize tasks effectivelyStrong attention to detail and accuracyPositive attitude and willingness to learn and adaptAbility to work independently and as part of a teamBenefits:Competitive salaryComprehensive benefits package including health, dental, and vision insurance401(k) retirement plan with company matchPaid time off and holidaysOngoing training and development opportunitiesCollaborative and supportive work environmentJoin our team at Unidor and be a part of a company that values its employees and is committed to providing exceptional customer service. xqanexl Apply now to be considered for this exciting opportunity!