JOB PROFILE = Account Coordinator - Customer Service Representative

Join AlphaGraphics Team Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today. Responsibilities Act as a primary contact for clients Assist with the development and maintenance of client relationships Consult and be a resource for clients during the purchasing process Be knowledgeable of all products and services offered Have a full understanding of pricing and be able to create and follow up on estimates Communicate with production team and customers on a regular basis Review client files to ensure production quality and accuracy Acquire a strong knowledge of the products and services offered Be highly responsive to customer inquiries Acquire new clients through cold calling and establishing initial sales contacts Set appointments and/or arrange meetings for the Account Executive Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets Understand and consult with clients on internet and print marketing solutions Strategize with clients by listening, interpreting their needs, and advising on solutions Understand, develop, and interpret metrics for marketing solutions provided to clients Communicate courteously with clients through email, over the phone, and in person Assist clients with the resolution of any problems that may arise Understand and operate majority of equipment used in the center Qualifications Excellent written and verbal communication skills Ability to problem solve and be solutions oriented Highly detailed with strong organizational and time management skills Understanding of basic computer software The ability to learn new software quickly Professional customer service demeanor Highly responsive to customer needs Ability to create and maintain customer relationships Ability to coordinate multiple schedules Understand the basic sales and marketing process preferred High School diploma or GED required