Reservation Agent

Position Summary: Black Tie Ski Rentals is seeking outgoing and energetic individuals who share our love of the mountains and winter. Our ideal candidates are self-motivated and are passionate about providing impeccable customer service. The Reservation Agent is the first point of contact for many of our guests and is a critical component of the Black Tie experience. This position is responsible for taking phone calls from customers, reserving rentals, organizing information critical to day-to-day operations, scheduling switch-outs, and clearly communicating with delivery technicians and management. While this is a remote job, applicants must live in Steamboat Springs or surrounding area. Candidates must fill out the following short questionnaire: Black Tie Steamboat Reservations Candidate Questionnaire Job Responsibilities: Answer phones and provide outstanding customer service, whether it is taking a new reservation, answering questions about Black Tie services and equipment, rescheduling deliveries, coordinating switch outs or returns. Collect and input customer information accurately and efficiently. Become proficient with Black Tie software (BTR) and update inventory and customer database as needed. Process online reservations and manage the delivery schedule board for fittings. Additional duties/special projects as needed.