General Clerk III - 384312

Department: Federal Services

Employment Type: Full Time

Location: Minneapolis, MN

Compensation: $23.01 / hour

Description: TeleSolv Consulting has an immediate opportunity to work with the Federal Government as aGeneral Clerk IIIenabling you to have a Tier 4 Public Trust Background investigation. This is an ONSITE position based in Minneapolis, MN.

Responsibilities: May greet and check-in applicants. Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance. Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person. Notify the Government inspection staff of any information which could adversely affect a person's application for acceptance into the program. Check applicant-supplied information by accessing government databases. May need to escort applicants to designated locations Provide performance reports. Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff. Schedule interview appointments in the Trusted Traveler Programs Internal. Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information. Assist the public with membership card activation.