Lead Accounts Receivable Representative

Posted 2 days ago

thermo fisherPittsburgh (PA)

Bill and Account Collectors Collection Agencies

SENIORITY

Senior

Apply

About the role

Lead Accounts Receivable Representative

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: OfficeJob Description The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio. They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities:

Communicate professionally, both written and verbal
Effectively handle a high volume of email communication and phone contact
Have a solid understanding of customer billing platforms that allow problem identification and solution
Proficiency in key Excel functions that will drive collection efficiencies for large customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
Ability to react to and effectively handle changes in priorities based on business need
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal direction; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members
Non-Negotiable Hiring Criteria:

High School Diploma and/or GED required 5+ years of experience in collections and/or business or an equivalent combination of education and experience. Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts Demonstrate proficiency with MS Office (Word, Excel, and Outlook) Excellent written and verbal skills that allow effective communication via both phone and email Operates with a high degree of integrity, works well in a team environment.

Minimum Requirements/Qualifications:

Bachelor's degree in a business field preferred.
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
Goal oriented
Possesses a high degree of integrity
Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, CognosTravel may be required at times, up to 20%.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.