Service Delivery Associate
virtual vocationsNew York (NY)
About the role
Providing essential support to a portfolio of accounts, the full-time Service Delivery Associate will act as a primary contact for clients, ensuring a positive experience through proactive communication, issue resolution, and collaboration with internal teams, while working onsite.
Key responsibilities:
Act as a contact for assigned clients and support customer platform success activities
Respond to client inquiries and coordinate with internal teams to resolve issues and escalate client concerns as needed
Monitor client utilization and engagement trends to identify challenges and opportunities for adoption, retention, and growthRequired qualificationsClient-first mindset with strong relationship management skills
Ability to work collaboratively in a team environment supporting shared portfolio goals
Expertise in Word and Excel, with proficiency in the full Microsoft Office suite
Comfort using CRM platforms and business applications
Bachelor's degree or equivalent professional experience preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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