CX Team Lead: Coaching & KPI-Driven Support
faye stgHenrico (VA)
About the role
Faye is seeking a Customer Experience Team Lead to manage and mentor a team of 10-15 CX agents in our Richmond, Virginia office as part of our global CX team. You’ll oversee daily operations, ensure smooth shift coverage, and maintain high-quality customer interactions.
You will coach, mentor, and develop agents, handle escalations, and drive KPI performance. Collaboration with Talent Acquisition to hire, train, and scale the team will be a core part of this role.
Before you apply
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A number in mind
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Your notice period
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