Customer Retention Specialist

Posted 5 days ago

esolutionsCharleston (WV)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Customer Retention SpecialistLocation: Charleston WVDuration: Longterm ContractPromoting and saving products and services.Providing an excellent customer experience via phone.Negotiating and completing save/service order requests from customers.Working with customers patiently, tactfully, and efficiently.Accurately informing customers of various fees and adjustments.Providing options to the customer based on product and service needs.Active listening skills.Ability to follow tactical call flows to optimize the customer experience.Open to any 8 hour shift between 8am and 8pm.No night shifts, no weekends.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.