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Airline Customer Service Agent SEA - English/Chinese Speakers

Posted 5 days ago

pacific aviationSeattle (WA)
Reservation and Transportation Ticket Agents and Travel ClerksTravel Agencies

SENIORITY

Junior

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About the role

Bilingual Airline Customer Service Agent Pacific Aviation is seeking bilingual airline customer service agents fluent in Cantonese / Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
Job Responsibilities:
  • Welcome and assist passengers through check-in, boarding, and arrival processes
  • Accurately review travel documents and issue boarding passes
  • Offer bilingual assistance to travelers with questions or concerns
  • Communicate clearly with passengers, coworkers, and airline staff
  • Help maintain a smooth flow of operations in the terminal
  • Ensure compliance with airline procedures and safety standards
  • Contribute to a team that thrives on cooperation, respect, and high-quality service

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