Chief Operating Officer - COO

Role Description: The Chief Operating Officer (COO) at OrcaRouter will oversee day‐to‐day operations, ensuring efficient processes, high‐quality service delivery, and scalable systems that support rapid growth. This contract position is based in Tokyo in a hybrid arrangement, combining on‐site collaboration with flexibility for partial work‐from‐home. The COO will manage cross‐functional operational initiatives, coordinate with product, engineering, and finance teams, and implement KPIs and performance metrics to improve operational outcomes. Responsibilities include developing and refining operational strategies, optimizing resource allocation, managing budgets, and supporting business planning for new markets and offerings. The role will also involve risk management, vendor and partner oversight, and fostering a culture of continuous improvement and accountability.

Qualifications: Strong Operations Management skills, including process optimization and cross‐functional coordination. Proficiency in Business Planning and strategic execution to support growth and market expansion. Advanced Analytical Skills for data‐driven decision‐making and performance measurement. Experience in Finance and Budgeting to manage costs, forecasts, and resource allocation. Proven leadership experience in an operations or COO‐level role within technology or SaaS organizations. Experience working with AI, cloud infrastructure, or developer‐focused products is highly beneficial. Excellent communication, stakeholder management, and negotiation skills. Ability to thrive in a fast‐paced, scaling environment and to operate effectively in a hybrid Tokyo‐based setting. Bachelor's or Master's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience.