Customer Service Representative Firearms Retail

Posted yesterday

armory operationsOrlando (FL)

Retail Salespersons Small Arms Ammunition Manufacturing

SENIORITY

Mid

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About the role

Benefits: 401(k)401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.

Key Responsibilities: Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions. Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs. Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks. NFA Processing: Assist customers with Silencer Shop kiosks and Cerberus NFA processing. Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts. Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness. Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.

Qualifications & Skills: Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines. Safety First: Strong operational knowledge of safe firearm handling practices. Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales. Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software. Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings. Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire. Schedule & Compensation

Type: Full-time or Part-time (Hourly).

Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.

Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance. Growth: Direct eligibility for advancement opportunities based on measurable results.

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