Marketing Operations Representative II - Players Club

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hard rock internationalDayton (OH)

Gambling Service Workers, All Other Other Gambling Industries

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About the role

Players Club Representative Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

Essential functions include: Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati Be on-time and at your workstation at the start of your shift Know and understand all gaming systems so you can communicate appropriate and correct information to guests Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest Asking how they may assist Utilizing the guest's name Assisting the guest and assuring that their needs have been met and exceeded Upselling an item of the casino Sending the guest to their next destination with a positive parting comment Representatives are expected to capture phone numbers and email address of guests Work the gaming floor when requested Telling guests about Unity benefits Helping sign guests up for a card Helping to increase rated play Assist with promotions and events Follow the handbook policies including uniform standards Approach peers and leaders with a respectful tone Know and understand all promotions so you can effectively communicate them to guests Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati This position reports to the Players Club Supervisor Team Other duties as assigned Education and/or experience requirements: High school diploma and/or guest service experience. Additional requirements: Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations Must successfully pass background check Must successfully pass drug screening Must be twenty-one (21) years of age

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.