Customer Service Representative

Your Responsibilities: Respond to customer inquiries via phone, email, and in person regarding parts pricing, availability, and replacement options. Process customer orders accurately and ensure all required information is obtained at the time of order acceptance. Provide dealers with order status updates, shipping information, and support for expediting backordered parts. Educate customers on spare parts procedures, sales orders, return policies, and warranty guidelines. Partner with service teams, shop personnel, and vendors to support production needs and provide parts application information as required. Your QualificationsFive (5) years of experience in an industrial products spare parts sales or customer service environment. High School Diploma or equivalent required; technical or customer service certification preferred. Knowledge of spare parts operations within dealer parts and service departments. Strong customer service and communication skills, Spanish language proficiency preferred, with the ability to provide effective solutions and support. Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook; mechanical knowledge is preferred. What We OfferCompetitive compensation: $29.00 hourly Comprehensive benefits package with flexible options Opportunities for continuous learning and career growth A culture built on Respect, Integrity, Openness, Inclusion, and Support The opportunity to join a global leader in innovative lifting solutions serving customers across North America and beyond We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.