Lead High-Performance Remote & Onsite Customer Care Team

Posted yesterday

059 northern in public servMerrillville (IN)

First-Line Supervisors of Office and Administrative Support Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

NiSource is seeking a Customer Care Team Leader to guide a frontline team in achieving strategic objectives and delivering outstanding service. The role focuses on coaching, performance management, and ensuring processes align with policy and union guidelines. Ideal candidates will have 2–3 years in customer service, solid leadership abilities, and familiarity with call center tools and gas/electric regulations.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.