Call Center Customer Service Representative, CSR

Customer Service RepresentativePay Rate:$16.50/hour, Non-Bilingual $17.00/hour, BilingualJoin Our Customer Service Team!Are you a strong communicator who enjoys helping others and solving problems? We are seeking dependable and customer-focused Customer Service Representatives to assist callers with questions and provide timely, accurate, and professional support.This is a great opportunity for individuals with customer service experience who are comfortable working in a fast-paced, phone-based environment.What You'll DoAs a Customer Service Representative, you will:Receive incoming telephone calls and respond to customer inquiries in a professional and courteous mannerAssist employers, third parties, noncustodial parents, custodial parents, and out-of-state case workersReview information and provide accurate responses to callersIdentify inquiries that require additional research, follow-up, or monitoringDocument all customer interactions accurately in the Microsoft Dynamics Customer Service moduleEscalate issues, concerns, and problems to a supervisor when appropriateMaintain clear, concise, and professional communication with every caller What We're Looking ForAt least 6 months of experience working with or assisting the publicExcellent verbal communication and customer service skillsAbility to listen, understand customer needs, and respond effectivelyStrong analytical skills with the ability to quickly review and interpret informationExcellent keyboarding and computer skillsExperience working with PCs and Windows operating systemsStrong interpersonal skills and a professional, courteous communication styleAbility to work effectively in a fast-paced, call-driven environment Work ScheduleOperations are open Monday through Friday, 8:00 AM to 7:00 PM. Candidates must have flexibility to work within these operating hours.Important: If calls remain in the queue at 7:00 PM, employees may be required to remain at work until all calls in the queue have been handled.If you are dependable, customer-focused, and ready to put your communication and problem-solving skills to work, apply today!Throughout the past 35 years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC GroupMMC offers health insurance plans for our active candidates on assignment, including:Medical, dental, and vision coverageLife and disability insuranceAdditional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job!MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.