Onsite - ServiceNow Functional Analyst - Tallahassee, FL
instantserveTallahassee (FL)
Onsite - ServiceNow Functional Analyst - Tallahassee, FL
Posted 9 days ago
instantserveTallahassee (FL)
SENIORITY
Lead
About the role
ServiceNow Functional Analyst
Location: Tallahassee, FL (Onsite)
Duration: 6 months contract (with possible extension)
Onsite Job Description:
We are seeking a ServiceNow Functional Analyst to partner with business teams, translate requirements, and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules. Required consultant experience provided by Contractor, shall include:
- A minimum of 2 years of programming/systems analysis experience.
- Experience with ServiceNow ITSM/HRSD/ITOM modules.
- Strong requirements gathering and functional design skills.
- Experience with Agile delivery and UAT management.
- Ability to work across technical and business teams.
- Required Duties and Responsibilities of Consultant shall include but are not limited to:
- Serve as primary liaison with business users and conduct requirement workshops.
- Translate business needs into ServiceNow requirements, user stories, and acceptance criteria.
- Design and validate workflows, catalog items, SLAs, assignment logic, and process flows.
- Support SDLC activities: sprint planning, build reviews, UAT coordination, and release readiness.
- Ensure compliance with governance, documentation standards, and change control processes.
- Define test cases, manage UAT sessions, and validate functional outcomes.
- Assist in incident triage, RCA, integration data mapping, and CMDB alignment.
- Define reports, dashboards, and KPIs; collaborate with developers, architects, service desk, and operations teams.
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