Desktop Specialist

Location: Onsite- Corning Valley - Corning, NYPay Rate $ 23/hr on W2

Duration: 12+MonthsM-F, 8am - 5pm, some flexibility may be required

Interview Process: Intial phone screening & one round onsite interview Possibility of extension based on demand. Required Education/

Experience: Associates Degree (preferred), HS Diploma or GED Minimum Required 1+ year Hardware Experience (beyond imaging/deployment)1+ year Customer Service / In-Person Support Experience Technical Focus Customer Engagement

Preferred Certifications: CompTIA IT Fundamentals CompTIA A+CompTIA Cloud+CompTIA Mobility+CompTIA Network+CompTIA Server+The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily tasks include (but are not limited to):o Active Directory Administrationo Limited support for corporate mobile deviceso Familiarity with cloud applications (One Drive, Sharepoint, Office 365, etc.)o Troubleshooting Cisco VPN connectivityo Familiarity supporting Citrix connectivityo Remediating Symantec Endpoint Protectiono Dameware/Log MeIn remote connection/utilizationo MECM Deployment server utilizationo Asset management skillso Microsoft Edge and various browser(s) supporto Installation/configuration of various Adobe productso Installation/configuration of Check Point endpoint client softwareo Conference Room equipmento Printer/driver troubleshooting & installationo Service Now utilizationo Cisco Web Ex service supporto Deployment/configuration of standard IP telephonyo Hardware ordering/deploymento Documentation (records) managemento Knowledge base utilizationo Project interactiono Customer scheduling/follow-upso End user equipment moves (disconnect/reconnect)o Multi-team interaction and/or technical roundtable participationo Standard device imaging via USB/PXE server(s)o Smart-Hands tasks/functions outside of standard operational work Must be able to lift equipment up to 40 pounds, as required. Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.