Guest Experience & Onboard Resolution Leader

Posted 8 days ago

carnivalFort Lauderdale (FL)

Lodging Managers Hotels (except Casino Hotels) and Motels

SENIORITY

Senior

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About the role

Princess in Florida is seeking a Sr. Manager, Guest Experience & Onboard Resolution to lead service standards and drive onboard resolutions for guests, travel advisors, and stakeholders. The role requires strategic project leadership across hotel operations, vendor relations, and frontline teams while maintaining data-driven improvements. You will oversee shipboard and shoreside guest experience programs, collaborate with cross-functional teams, and influence guest satisfaction metrics.

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.