Customer Service Representative

Role Responsibilities: Manage complex customer situations, responding promptly and effectively to address inquiries and resolve issues. Receive and process orders for vascular access products and services via email, phone, and electronic systems. Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations. Enter and update orders and account information with accuracy and urgency. Maintain proper documentation on all orders containing processing exceptions and requiring approval. Maintain proper documentation of customer phone interactions. Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support. Inform field representatives of customer issues and inquiries. Provide timely responses to all inquiries from internal and external stakeholders. Process product returns. Service our EDI customers by facilitating relevant customer information as requested and needed. Support hospitals and sales representatives with account setups and updates. Apply comprehensive understanding of products, services, and organizational policies to daily work.

Role Requirements: At least 2 years of experience in customer service, sales support and order processing (medical device industry experience preferred)EDI experience within the GHX platform is a plus Proficient in Microsoft OfficeERP system experience Spectrum Vascular is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Spectrum Vascular does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.