Director, Total Rewards Ops Global Service Owner

Posted yesterday

raytheonDenver (CO)

Human Resources Managers Corporate, Subsidiary, and Regional Managing Offices

SENIORITY

Manager

Apply

About the role

Director, Total Rewards Ops Global Service Owner At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team: We are seeking a strategic, impact-driven Director, Total Rewards Ops Global Service Owner accountable for the strategy, growth, adoption, performance, and continuous improvement of a global HR service portfolio. This role operates as the strategic owner of the service, combining deep functional expertise with an enterprise mindset and a strong commercial orientation. The Global Service Owner serves as the primary strategic partner to HR leadership, Global Process Owners, business leaders, regional stakeholders, and People Services Operations, ensuring that services are designed around customer needs, delivered consistently at scale, and continuously optimized for value, experience, and cost. Acting as a "mini P&L leader," the role owns the service's financial and operational performance, including demand, cost efficiency, service adoption, portfolio growth, addressable market, and opportunities to expand the service catalog. The role is responsible for translating the HR operating model and enterprise strategy into scalable, differentiated services that create measurable value for the organization.

What You Will Do: Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio. Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model. Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance. Translate emerging business and HR needs into new or enhanced service capabilities. Establish objectives, KPIs, success measures, and governance mechanisms for the service. Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs. Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions. Resolve complex cross-functional issues and influence senior stakeholders to align with service goals. Expand the service portfolio by identifying new markets, populations, processes, and capabilities. Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption.

Qualifications: You Must HaveA University Degree in Business, Human Resources, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience Experience leading enterprise-level or cross-functional HR initiatives Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding Experience using data and analytics to measure success, identify gaps, and drive continuous improvement Experience managing multi-year service roadmaps, portfolios, and growth strategies Qualifications We PreferMBA or Lean Six Sigma certification Exceptional communication, facilitation, and stakeholder management skills Analytical mindset with the ability to turn data into actionable insights Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment

What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Remote

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.