VP/Director of Operations
blue castle agencyEast Boston (MA)
VP/Director of Operations
Posted yesterday
blue castle agencyEast Boston (MA)
SENIORITY
Manager
About the role
VP/Director Of Operations Our client is currently seeking a VP/Director of Operations to oversee and lead property teams to achieve top-tier financial, operational, and resident satisfaction outcomes. This role involves shaping strategies for sales, marketing, financial performance, and service across multifamily residential properties within the region. The Vice President will collaborate with various stakeholders to develop and implement company policies and initiatives while maintaining the client-owner relationship for each property.
What You'll Do:
- Responsible for ensuring property teams are managing, communicating, and in compliance of all Fair Housing and EPA laws and regulations as well as government programs.
- Lead Regional Managers in implementing effective sales, marketing, and occupancy strategies.
- Conduct market analysis and respond to changing market conditions.
- Manage key performance indicators like Net Collected Rent (NCR), Net Operating Income (NOI), and occupancy rates.
- Provide guidance on vendor selection and expense management.
- Oversee property maintenance, ensuring safety and cleanliness standards are met.
- Lead teams through emergency situations and insurance claims processes.
- Assist with company-wide projects and property acquisitions/dispositions.
- Why You MatterCreate a motivating environment for your team to excel
- Provide coaching and development opportunities for team members
- Manage performance through regular feedback and growth plans
- Engage in meaningful conversations to make residents feel at home
- Take responsibility for solving customer problems and ensuring satisfaction
- Actively contribute to maintaining the community's excellence
- What It Takes 8+ years of relevant experience
- Strong leadership and motivational skills, with the ability to manage complex customer and employee situations.
- Previous sales experience with a strong sales aptitude.
- Proficiency in Multifamily software such as AppFolio, Entrata, RealPage, Rent Manager, Yardi Voyager, etc.
- Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, Outlook).Valid driver's license, vehicle, and insurance required.
- Excellent communication skills in reading, writing, and speaking English.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.