Customer Service Representative
bc industriesLyndhurst (NJ)
About the role
Company Description:
B&C Industries is a packaging distribution company with over 25 years of experience in the industry. We offer a diverse line of products and have the largest inventory stock in the tri-state area. Our trained packaging specialists provide exceptional service to our customers.
Key Responsibilities:
Respond to customer inquiries via phone or email in a timely and professional manner. Troubleshoot and resolve customer complaints and issues. Document customer interactions, track issues, and ensure follow-up where necessary. Collaborate with other teams to ensure customer satisfaction and issue resolution. Process orders, returns, and exchanges as needed.
Qualifications:
Excellent communication skills, with competent writing skills Strong organizational skills Outstanding written and oral communication skills. Proactive mindset and the ability to identify gaps and take initiative.
Why Join Us:
Opportunity to be part of a dynamic and growing company in the packaging supply industry. Collaborative and supportive work environment that values innovation and initiative. Competitive compensation package and opportunities for professional development and growth.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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