WIOA Out of School Youth Support Specialist

Job Title: WIOA Out of School Youth Support Specialist

Department: Youth Support Services

Reports To: Director of Youth Support ServicesFLSA Status: Non-Exempt (Hourly)

Location: Springfield, MA

Employment Type: Full-Time

Salary Range: $22/hour

Position Summary: The WIOA OSY Youth Support Specialist provides outreach, assessment, case management, and support services to youth ages 16–24. The Specialist connects participants with education, employment, training, and community resources while building relationships with families, schools, workforce partners, service providers, and public agencies to promote positive outcomes for Springfield youth.

Workforce & Community Connections: Connect participants with workforce development, education, training, and community-based opportunities. Foster relationships with schools, workforce providers, healthcare organizations, social service agencies, businesses, and public agencies. Link participants to appropriate services and resources based on identified needs. Participate in collaborative meetings, committees, and community initiatives that benefit youth and young adults. Travel to multiple program, community, partner, and business locations to provide services and participate in meetings.

Documentation & WIOA Compliance: Maintain accurate and timely participant records, daily service logs, case documentation, and program reports. Complete required monthly documentation in accordance with WIOA program requirements. Collect and maintain program and participant information required for reporting and evaluation. Gather and review data to support program evaluation and adjustments in accordance with funding requirements. Maintain confidentiality and comply with NNCC policies and applicable program and funding requirements.

Professional Development & Program Support: Participate in required trainings and professional development, including Trauma-Informed Care, Youth Development, Motivational Interviewing, and related topics. Maintain proficiency with computers and applications used for documentation, communication, and program reporting. Collaborate with Youth Support Services staff and community partners to support participant success. Maintain flexibility in scheduling based on participant and program needs. Drive frequently for program-related activities. Perform other related projects and duties as assigned.

Required Qualifications: High school diploma, GED/HiSET, or equivalent. Minimum of one year of experience working with adolescents, young adults, or community-based programs. Experience or training in youth development, community outreach, human services, violence prevention, workforce development, case management, or a related area. Strong interpersonal, communication, organizational, and documentation skills. Ability to engage and support youth from diverse backgrounds. Ability to work collaboratively with community organizations, workforce providers, healthcare providers, social service agencies, and other partners. Basic proficiency with Microsoft Office, email, internet-based applications, and electronic recordkeeping systems. Valid driver's license and reliable, insured transportation.

Preferred Qualifications: High school diploma, GED/HiSET, or equivalent. Minimum of one year of experience working with adolescents, young adults, or community-based programs. Experience or training in youth development, community outreach, human services, violence prevention, workforce development, case management, or a related area. Strong interpersonal, communication, organization, and documentation skills. Ability to engage and support youth from diverse backgrounds. Ability to work collaboratively with community organizations, workforce providers, healthcare providers, social service agencies, and other partners. Basic proficiency with Microsoft Office, email, internet-based applications, and electronic recordkeeping systems. Valid driver's license and reliable, insured transportation.

Preferred Qualifications: Associate degree in Human Services, Social Work, Psychology, Community Health, Education, Youth Development, Workforce Development, or a related field. Experience facilitating groups or speaking in community settings. Coursework or training in community health, violence prevention, youth development, substance use prevention, or case management. Experience working within grant-funded youth programs. Bilingual and bicultural (English/Spanish).

Equal Employment Opportunity Statement: New North Citizens' Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. ADA & Reasonable Accommodation StatementNNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).At-Will Employment Disclaimer Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.