Remote Contact Center Operations Manager
advocateTallahassee (FL)
Remote Contact Center Operations Manager
Posted yesterday
advocateTallahassee (FL)
SENIORITY
Mid
About the role
Advocate is seeking a Contact Center Operations Manager to own the vendor relationship and run day-to-day operations across multiple queues. You will lead workforce management, backlog monitoring, quality, and custom reporting while coordinating with a contact center partner and internal teams. The role requires 2+ years in contact center operations, experience with Salesforce and Zendesk, and a track record of leading remote teams in a regulated legal environment.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.