Massachusetts Crisis Line Associate
Posted today
virtual vocationsDenver (CO)
Customer Service RepresentativesOther Individual and Family Services
SENIORITY
Junior
About the role
Seeking compassionate individuals, the part-time Massachusetts Crisis Line Associate will provide emotional support and crisis intervention to callers during overnight shifts from Thursday to Sunday, 11 PM to 5 AM ET, in a remote capacity while adhering to established protocols.
Key responsibilities
Answer incoming crisis and emotional support calls from individuals in need
Provide compassionate, non-judgmental listening and emotional support
Accurately document call interactions in the organization's call management system
Required qualifications
Must be at least 18 years of age
High school diploma or GED required
Massachusetts resident required
Ability to maintain confidentiality and handle sensitive information appropriately
Basic computer proficiency and ability to learn multiple software platforms
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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